FAQ

• General Financial Enquiries

  • WILL MY POOR CREDIT SCORE BE A PROBLEM?
  • WHAT HAPPENS IF I AM DECLINED BY BINGOLOANS?
  • WILL LATE REPAYMENTS AFFECT MY CREDIT SCORE?
  • WHAT HAPPENS IF I GET INTO FINANCIAL DIFFICULTY?
  • I'M WORKING WITH A DEBT MANAGEMENT COMPANY, SHOULD I TELL YOU?
  • WHAT DOES IT MEAN IF MY ACCOUNT IS SENT FOR DEBT COLLECTION?
  • CAN I GET HELP WITH MY DEBTS?
  • WHAT IS A DEFAULT NOTICE?
  • CAN I GET HELP TO CREATE A PERSONAL BUDGET PLAN?

• General Loan Enquiries

  • HOW CAN I APPLY FOR A LOAN?
  • AM I ELIGIBLE FOR A LOAN?
  • DO I NEED TO HAVE A BANK ACCOUNT AND DEBIT CARD?
  • HOW DO I KNOW IF MY LOAN IS APPROVED?
  • HOW MUCH CAN I BORROW?
  • I HAVE A BAD CREDIT SCORE, CAN I STILL GET A LOAN?
  • DO YOU CHARGE FOR TRANSFERRING MONEY TO ME?
  • HOW MUCH WILL A LOAN WITH YOU COST ME?

• Miscellaneous

  • HOW CAN I SEE YOUR TERMS & CONDITIONS?
  • WHERE CAN I SEE YOUR PRIVACY POLICY?
  • IS YOUR SERVICE CLOSED ON WEEKENDS AND BANK HOLIDAYS?
  • HOW CAN I GIVE FEEDBACK REGARDING YOUR SERVICE?
  • HOW CAN I MAKE A COMPLAINT?
  • WHAT DO YOU DO WITH MY DEBIT CARD DETAILS?
  • HOW DO I REPORT FRAUDULENT ACTIVITY TO YOU?

• Repaying the Loan

  • CAN I CANCEL MY LOAN?
  • CAN I REPAY THE LOAN BEFORE THE REPAYMENT DATE?
  • CAN I APPLY FOR ANOTHER LOAN WITH YOU AFTER THIS ONE?
  • WHAT IS A CONTINOUS PAYMENT AUTHORITY AND HOW DOES IT WORK?
  • CAN I CANCEL A CONTINUOUS PAYMENT AUTHORITY?
  • ARE THERE ANY CHARGES FOR LATE PAYMENTS?

• The Application Process

  • WHAT INFORMATION DO I NEED TO COMPLETE THE APPLICATION?
  • DO YOU NEED TO PROVIDE ANY SUPPORTING DOCUMENTATION?
  • WHY CAN'T I COMPLETE MY APPLICATION?
  • HOW DO I SEND YOU MY SUPPORTING DOCUMENTS?
  • WHY HAVE I BEEN ASKED TO SEND SUPPORTING DOCUMENTS?
  • HOW DO I GET MY BANK STATEMENTS TO YOU?